Every consumer who is interested in what you are selling as an agent should be considered a lead.
You have a responsibility to yourself and your company to attempt to turn leads into sales. That being said, you have a responsibility to the consumer to be honest and to help him make the right decision. Remember, you are the professional and the one with the experience. It is important to take this seriously.
How can I help insurance leads make the right decision? One thing you can do is layout all the facts. Show the buyer what you offer, how much it costs, and the benefits. From there, it is his job to look into other options. As long as you are honest and put everything out on the table, there is nothing more you can do.
Some consumers will have many questions - there is nothing wrong with this. Again, make sure you answer all of them in an honest manner while attempting to help in any way possible. There is no reason to stretch the truth; this will come back to harm you in the long run.
You should take great pride in helping insurance leads find the right policy.
In the end, when somebody makes a purchase you will have a smile on your face. And of course, the buyer will also feel good about the process. If everybody is happy, what more could you ask for?